c677's Privacy Policy
Your personal information is very important to us. This document provides a full description of how c677 collects, uses, and keeps your information secure.
This privacy policy has been recently reviewed and applies to all services on the c677 platform. We will update this page if the policy changes.
c677 is a safe and reliable online betting and casino platform for users in Bangladesh. We believe your personal privacy is a fundamental right and it is our responsibility to protect it.
This privacy policy explains — when you use c677's website, app, or any of our services, what information we collect, why we collect it, how we use it, and what your rights are. You are requested to read this policy carefully. By continuing to use the platform, you will be considered to have given your consent to the terms of this policy.
What Information We Collect
We collect several types of information during registration and use of c677's services. This information is used to improve our service quality and keep your account secure.
Identity Information
Information you provide directly at the time of registration:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Your chosen username and password
Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
Note: Full payment card numbers are never stored on our servers.
Technical Information
Information collected automatically when you use our site:
- IP address and device information
- Browser type and operating system
- Page visit times and sequence
- Cookies and session data
- Referral URL (where you came from)
Usage Information
Information about your activity on the platform:
- Game selection and play history
- Betting patterns and preferences
- Records of communication with customer support
- Bonus and promotion usage details
- Account login and logout times
How We Use Information
Collected information is used only for the purposes listed below. We never use your information for irrelevant or unauthorised purposes.
| Purpose | Description |
|---|---|
| Account Management | Completing the registration process, verifying the account, and ensuring secure login. |
| Transaction Processing | Completing deposits and withdrawals, maintaining financial records, and preventing fraud. |
| Customer Service | Responding to your complaints and questions and resolving issues. |
| Security and Fraud Prevention | Detecting unusual activity and keeping your account secure. |
| Legal Compliance | Meeting applicable legal obligations and complying with regulatory requirements. |
| Service Improvement | Improving the platform experience, developing new features, and understanding user needs. |
| Responsible Gaming | Identifying risky gaming behaviour and providing related support. |
Information Sharing with Third Parties
c677 never sells, rents, or exchanges your personal information. However, in certain circumstances, necessary information may be shared with trusted partners.
Situations Where Information May Be Shared
- Payment processors: Only the necessary information to complete bKash, Nagad, Rocket, Upay, and bank transfers.
- Service providers: Trusted organisations that provide technical support or analysis on our behalf — they operate under strict confidentiality agreements.
- Legal requirements: To comply with valid orders from a court or competent authority.
- Fraud prevention: To the appropriate authorities to prevent money laundering and detect fraud.
Situations Where Information Is Not Shared
- Selling or transferring information to third-party marketers.
- Providing information for any commercial purpose without your explicit consent.
- Transferring information to unrelated third-party apps or platforms.
- Providing your complete personal identity to game provider companies.
All our third-party partners are contractually bound to comply with strict data protection standards.
Cookies and Tracking Technology
c677 uses cookies and similar technologies to provide an improved user experience. Cookies are small text files stored in your browser.
Essential Cookies
Essential for the site to function correctly. Login sessions, security tokens, and language preferences.
Analytics Cookies
To understand how users use the site, so the experience can be further improved.
Preference Cookies
Remembers your site preferences — such as your preferred game category and display settings.
Security Cookies
Detects unusual login patterns and protects your account from unauthorised access.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some services to not work correctly. It is recommended to keep security cookies active at all times to protect your account.
Data Protection Measures
c677 uses industry-standard technology and methods to protect your information. Our security measures are described below.
Encryption and Secure Connection
All data transmissions are encrypted using SSL/TLS technology. Your password is stored using industry-standard hashing algorithms — no one, not even our staff, can see your password.
Secure Data Storage
Your information is stored on secure servers and backed up regularly. Only authorised staff have access to the necessary information.
Access Control
Staff access to information is controlled under strict internal policies. Every access is logged and regularly audited.
Security Monitoring
Our systems are monitored 24/7. If a data breach is suspected, we take swift action and notify affected users.
Data Retention Period
We retain your information only for as long as necessary. After the retention period, information is securely deleted or anonymised.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal obligations and fraud prevention |
| Transaction Records | 7 years from the transaction date | Financial regulations and anti-money laundering laws |
| Gaming History | 3 years after account closure | Responsible gaming and dispute resolution |
| Communication Records | 3 years from the date of communication | Customer service improvement and dispute resolution |
| Technical Logs | Up to 12 months | Security monitoring and error correction |
| Marketing Preferences | Until consent is withdrawn | Communication according to your preferences |
Your Rights and Controls
As a c677 user, you have important rights over your personal information. Contact us to exercise these rights.
Right to Access Information
You can request to know what information we hold about you and receive a copy of that information.
Right to Correction
If your information is incorrect or incomplete, you can request a correction. General information in account settings can be updated by you directly.
Right to Erasure
In certain circumstances you can request that your information be deleted — however, information needed to meet legal obligations may be retained.
Right to Object to Processing
In special circumstances you can object to the processing of your information, particularly in the case of direct marketing.
Right to Data Portability
You can request to receive your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be restricted, such as while the accuracy of the data is being verified.
To exercise any of your rights, email us at [email protected]. We aim to respond within 30 days. Your request will be processed after your identity has been verified.
Protection of Minors
21+ age restriction strictly enforced
c677 is intended for individuals aged 21 or older only. We do not knowingly collect or store information from minors.
We verify age at the time of registration. If we become aware that a user is under 21, their account is immediately closed and all associated information is permanently deleted.
If you are aware that a minor is using this platform, please notify us at [email protected].
Policy Changes and Updates
c677 may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:
- Minor changes: This page will be updated and the date of the change will be noted.
- Important changes: You will be informed via your registered email or through a notice on the site.
- Fundamental changes: Your active consent will be obtained at the time of login.
Continuing to use the platform after a revised policy has been published will be considered as your agreement to the updated policy. If you wish to disagree with any changes, please contact us before closing your account.
Contact Us
If you have any questions about the privacy policy, wish to exercise your rights, or want to raise any concerns, please contact us through the channels below.
Privacy-related contact
24/7 live chat — support available in Bengali and English.
Before responding to your request, we will verify your identity to ensure that only you can access your information.
Related Documents
Please also review other policies and terms related to your c677 experience: